Question 1

How soon can we schedule a carpet cleaning?

Accepted Answer

If you're not already on a recurring plan, the best way to schedule service in advance is to book online, but if you need more urgent servicing, we recommend calling in for availability. We can typically get to your property same-day if you call before noon, however, there may be an up-charge, especially for emergency cleaning services after hours.

Question 2

Do you offer any satisfaction guarantees or warranties?

Accepted Answer

Yes! If you're not satisfied with the result we'll do everything we can to make it right within reason, including complimentary re-treatment. However, in rare cases, there are some stains that just can't be removed completely, but we'll do our best to inform you of this during the inspection phase.

Question 3

Are your technicians background-checked and insured?

Accepted Answer

Yup! When you work with Andrews, you often get to work directly with the owner. So we have true a vested interest in the end result.

Question 4

How long does a typical carpet take to clean?

Accepted Answer

This will depend greatly on the square footage of the treatment area well as the severity of damage to your carpet and rugs. For residential carpet cleaning, most homes can be completed in 2-4 hours depending on square footage and level of soiling. Commercial spaces typically require 3-8 hours based on facility size and complexity.

Question 5

What is your cancellation or rescheduling policy?

Accepted Answer

We ask for 24-48 hours' notice for cancellations and rescheduling to allow time to adjust schedules and potentially fill the vacant time slot.

Question 6

Can you accommodate fragrance-free products?

Accepted Answer

Yes, we can accommodate for allergies or for those sensitive to certain fragrances! Plus, all of our cleaning products are family and pet-safe as well as eco-friendly.

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